Fast food crew member job description template
A store where the same person takes an order, packs it and cleans the dining room, and where most of the roster is at school until three. Written for a store with a drive through and a late close.
| Section | What it says |
|---|---|
| Position | Crew member |
| Reports to | Shift supervisor |
| Employment type | Casual, with shifts offered week to week around school or study commitments |
| Where the work happens | The front counter, the drive through window, the kitchen and the dining room |
| Hours and roster | Afternoons, evenings and weekends. School age crew are rostered outside school hours, and the roster is published a week ahead so study can be planned around it. |
| What the job involves | Take orders at the counter and the drive through, and repeat them back before they go on. Take payments and hand orders out. Cook and assemble to the store’s procedures and timings. Keep the holding times and throw out what has passed them. Restock the front line and the freezer pull. Clean the dining room, the bathrooms and the car park through the shift. Close the store down: fryers filtered, line broken down, floors mopped. |
| A typical shift | On at 16:00: line stocked, timers checked, freezer pull done for the evening. Dinner from 17:30 to 19:30, drive through constant. Dining room and bathrooms cleaned in the quiet stretch at 20:30. Last orders at 21:45, then fryers filtered, line broken down, floors mopped, out by 22:45. |
| Skills and experience | No experience needed. Keeps an order right when three are waiting, stays polite at the window, and follows the timings rather than guessing. |
| Tickets and certificates | None for the role. Store training is provided, including food handling and the safety of the fryers. |
| Physical demands | Standing for the shift, heat from the fryers, repetitive tasks and a quick pace at peak times. |
| Pay and award | Paid at the rate in your letter of engagement. Fast food work is usually covered by the Fast Food Industry Award, and the award’s coverage clause decides whether it applies to this store. The classification and, for an employee under 21, the junior rate for their age decide the rate. |
| How the job is reviewed | A chat after four weeks about speed, accuracy and cleaning, then twice a year. |
| Review date of this description | Reviewed each March, or when the store’s hours or menu change. |
What is in the file
- Template, blank, with each section down the side and room for the answer.
- Example, the same sheet filled in for Parkside Chicken.
- How to use, with the steps and the mistakes below.
How to fill it in
- Set the hours to your store’s trade, and say plainly that school hours are worked around.
- Check the junior rate brackets in the award, because most of this roster is under 21.
- Keep a record of each person’s availability by term, not by year.
- Give a copy to a parent or guardian where the employee is under 18.
Common mistakes
- Rostering a school age crew member into school hours because the availability was never written down
- Leaving the cleaning and the close down out of the description, though they are most of a late shift
- Using one rate for everybody instead of the junior brackets in the award
When a spreadsheet stops being enough
Roster Flow keeps each person’s availability by the hour, so a student who is free after 15:30 on weekdays is only offered shifts that start after it.
Questions
What is on the fast food crew member job description template?
13 sections down the side, running from position to review date of this description. The example beside them is filled in for Parkside Chicken: front counter, drive through and back of house, on a roster full of juniors and students.
Does the fast food crew member job description template work anything out for you?
No. It is a document with 13 sections to answer in your own words, not a calculator. Nothing on it is a formula.
Can I use the fast food crew member job description template in Google Sheets?
Yes. Open fast-food-crew-member-job-description.xlsx from Google Drive, or use File, then Import, then Upload with fast-food-crew-member-job-description.csv. The document and its example come across either way.
Is the wording in the fast food crew member job description template ready to use as it is?
The fast food crew member job description template is a starting point for Parkside Chicken or any business like it, to adapt rather than sign. The wording was checked against the official sources on 22 September 2026, it is not legal advice, and it has not been through a workplace relations professional.