Sign in, reset a password and keep the account safe

For everyoneSettings and account1 minute read

Sign in

Open the sign in page and enter your Email and Password, then press Sign in. I have an invite is for somebody invited who has not set a password yet.

Reset a forgotten password

1. 1

   Press Forgot your password?

   It is under the Sign in button.

2. 2

   Enter your email and press Send reset link

   The email holds a single-use link that works for 60 minutes.

   

3. 3

   Choose a new password

   It needs At least 10 characters and One number or symbol, and cannot be a password used here before.

Change your password

• Owners and managers: Settings, then Account, then Change password under Sign-in & security.
• Staff: More, then Security, then Change password.
• Changing it signs out your other devices.

Turn on two-step sign-in

Owners and managers can add a code from an authenticator app on their phone, as well as the password.

1. 1

   Press Turn on

   It is beside Two-step sign-in in Settings, under Account. Add Roster Flow to an authenticator app using what the screen shows.

2. 2

   Enter the code

   Type the code the app shows into Code from the app.

3. 3

   Save the recovery codes

   Save these recovery codes now lists codes that sign you in when the phone is not to hand. Keep them somewhere safe, away from the phone.

At sign in, enter the code from the app, or one of the recovery codes. Turn off two-step sign-in asks for Your password.

Sign out other devices

Where you are signed in lists each device, and Sign out other devices ends every session except the one you are using. On a staff phone, More, then Security, then Sign out signs that phone out.

Still stuck? Tell us what you were trying to do and which screen you were on.