Shift reminders, and a name to call for cover

Staff get reminded before they are due. If somebody is late enough to count as a no show, Roster Flow suggests who to call, based on who is reliable and free.

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Who to call

1Ashwin P.100% on time

2Priya V.96% on time

3Tobias R.92% on time

Shown with sample staff, hours and rates.

What it does

A reminder before the shift, at an interval you set
No shows raised once somebody is properly late
Suggested cover, ranked by punctuality and availability
People on approved leave left out of the suggestions
Anyone called in can clock in unrostered while you sort the roster out

Why it works this way

The decisions behind it, and what they are better than.

A ranked name beats scrolling a contact listAt the point you need cover you are already short handed. Being handed three people who are free, nearby in the roster and reliably on time is worth more than a list of everybody.

Reliability is measured, not rememberedThe ranking uses actual punctuality from the attendance record, so it does not just suggest whoever springs to mind.

The reminder interval is yoursAn hour suits a cafe. A site crew leaving at five in the morning wants the night before. It is a setting, not a decision we made for you.

What you get out of it

Fewer forgotten shiftsA forgotten shift is the easiest kind of no show to prevent, and the reminder is aimed at exactly that.

A shortlist, not a contact listThree names, in order, while there is still time to fill the shift.

The record stays straightWhoever came in can clock in even though they were never rostered, and it goes to you for approval.

How it works

1Set the reminderHow long before the shift, in Clocking settings.

2A no show is raisedOnce somebody is late enough to count, it comes to you.

3Ring the top nameThey clock in when they arrive, unrostered, and you approve it.

A manager on a phone call while taking notes

An office worker on the phone at a desk by the window

What it does not do

Said plainly here, so nobody finds out after they have set it up.

The shortlist is a suggestion. Who to ring, and whether to, stays with you
Reminders go at the interval you set, and cannot stop somebody who has decided not to come

Go further

Sick leave notificationA sick call, and who covered.Care and support workCover when a shift cannot go empty.No-showThe term, and what it is not.

Where cover and reminders comes up

The industry and trade pages that lean on it, and the words it uses, defined.

Questions about cover and reminders

What are shift reminders and cover suggestions?

Staff are reminded before each shift at the interval you set. If somebody is late enough to count as a no show, Roster Flow raises it and suggests who to call, ranked by punctuality and availability.

How is the cover shortlist ranked?

By actual punctuality from the attendance record and by who is available, with people on approved leave left out. The shortlist is a suggestion, and who to ring stays with you.

Can I change when shift reminders are sent?

Yes. How long before the shift the reminder goes is a setting in Clocking settings, so an hour ahead can suit a cafe and the night before can suit a crew leaving at five in the morning.

What happens when the person covering arrives?

They clock in even though they were never rostered. The clock in is marked unrostered and goes to a manager to approve, so the record stays straight.